Policies, Terms & Shipping

Hello!

Shipping & delivery charges are the sole responsibility of the buyer. We cannot make promises on Fedex's behalf. Prior to shipping, we will always get in touch with you, providing images of your wine for consent and confirmation that someone 21+ will be available on the estimated day of delivery to sign.  Ground shipments are scheduled to ship out from the warehouse on Mondays-Wednesdays, unless specified otherwise by customer. Both parties acknowledge that delivery windows are estimations. Starting in 2019, a $9 adult signature fee has been imposed by the third party courier.
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International shipments do not go out as soon as purchase. We engage in correspondence with our customers prior to getting their wine on their journey overseas. Once FedEx delivers your wine to the country's border, Customs will take as much time as they need to approve  the release of your wine at the border. Duties and taxes are the due responsibility of the recipient.

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    Daily shipments deadline via FedEx only: 1:30pm (PST). Ground by FedEx is recommended for shipment on Mondays & Tuesdays for same week delivery and to ensure the quality of the wine isn't compromised waiting in-transit over a weekend. We will be in touch within the next business day to make sure we're honoring your time table.

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    No on-site wine pick-ups available:
    We are sometimes asked by buyers in the Los Angeles area to visit our warehouse. Since we are not authorized for pickups, we run a pickup program our of our wine-locker at The Cellar Beverly Hills. Our friend Sam helps facilitate weekly pickups on our behalf. Once the bottle is dropped off, we'll e-mail you a link to schedule your pickup. This is not a rush option.

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    Make An Offer:
    Make An Offer is not a holding service. Please be aware that if the customer does not accept or act on the offer within 24 hours, a new price could prevail. All bottles sold are first come first serve. With discounts, we trust our customers to trust us in selecting their wine. Upon giving out discounts, we can not take requests for bottle selection. 

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    The Right To Refuse Service:
    Under federal anti-discrimination laws, WineConsigners can refuse service to any person for any reason, unless the business is discriminating against a protected class. At the national level, protected classes include: race or color, national origin or citizenship status.

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    We appreciate your business and thank you for taking the time to read and understand our policy.

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    RETURNS & CANCELLATIONS

    All wine issued is sold "as is":
    Due to the unusual nature of our wines, Wine Consigners has a strict no refund policy. To avoid any miscommunication, we will always send images for confirmation before shipping. Returns are not accepted except in cases of shipping or inventory errors (such as wrong vintage, producer or like bottle errors).  As such, these instances are extremely rare and returns or refunds are not applied to any other claim by the buyer of defect, opinion of quality, corkage* or wine condition.  WineConsigners addresses only those issues relative to the specific causes noted of shipping or inventory issues to the full extent of its ability.  Further, such remediation may be contingent upon inspecting the return physically. 

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    WHY we must insist on this policy:  It is our honor to bring the opportunity to our customers to own, gift and taste these special older and rare wines.  Anyone who commits to this opportunity must understand there is some degree of unpredictability. The fact is there is a risk when you purchase older wines.  Like new corks, there is a risk of cork failure or corkage.  However, it should be noted that even when a cork is difficult or appears faulty, it often does not affect the wine in the bottle negatively. 

    Your satisfaction is incredibly important to us so please call or e-mail us so that we may convey to you the condition of the bottle(s) that interest you and we will send you some photos. 

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    In the case of a pricing misprint on the site, we will cancel your order and contact you immediately with the correct & prevailing price. This happens sometimes as every wine entry is placed manually. We ask for your patience and understanding as we tirelessly work to keep these human errors obsolete. 

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    Acceptance of These Retail Conditions of Sale:
    Once purchased, your acceptance of these Conditions of Sale is understood once confirming the shipment of your order.  

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    WEATHER WAIVER
    Please refer to our policy when weather conditions are unsafe for the shipment of wines:

    If you wish your wines to ship regardless of weather, we will make every attempt to arrange safe transport. However, in order to proceed, we do require your agreement to this waiver. Your wine will not ship today without your agreement to this waiver.

    By agreeing to ship, you acknowledge our recommendation to not ship at this time, with the understanding that Wine Consigners, Inc. will not be held responsible for any damage suffered due to extreme cold or heat, or delays due to extreme weather conditions.

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    We reserve the right to change prices & terms prior to paid confirmation without exception.
    Thank you for your understanding.

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